Welcome to SJR National Repair Center, Satisfaction 100% Guaranteed!
Find answers to our most commonly asked questions.
Wrap a strip of paper or piece of string around the base of your ring finger. Make sure that you can slip it comfortably over your knuckle. Mark the point at which the paper meets itself. Use a ruler to measure the length of the paper from its tip to the mark you made. This is your finger’s measurement. Using the chart below, match the measurement to your ring size.
Yes! We offer repair services on all jewelry and watches, regardless of where they were purchased.
The address for our corporate office is:
SJR National Repair Center
7100 Commerce Way, Suite 10
Brentwood, TN 37027
No, all packages must be signed for upon delivery.
Each item should have it's own information sheet filled out to ensure the accuracy of the repair.
Our jewelers do not have any stones or jewelry parts at their benches other than what is pulled for that specific job. One job is worked on at a time to avoid switching jewelry. You can always feel assured that your jewelry is in good hands. Our reputation means more to us than any diamond or gemstone.
Put the correct value of your jewelry on the label. You can find this information on your receipt or appraisal form. If you are unsure of the amount just call us and we can help! 1-877-757-5991
Any jewelry repaired by SJR will have a 3 month warranty. Watches repaired by SJR will have a 6 month warranty. Please see our Satisfaction Guarantee for more information about how we guarantee our repairs.
Although our business hours are Monday through Friday 8:00am to 5:00pm, someone will usually be in the office on the weekend to respond to emails.
We would have to have the piece of jewelry/watch in house for a thorough review in order to give you an accurate estimate.
Once the estimate on your custom piece is approved, the casting and finishing process usually take 7-10 business days. We can expedite the job for a rush fee of $40.
Feel free to call, email or even drop by with any questions you have!CONTACT US